Postage & Returns

Returns Policy

CLOC orders must be returned to the CLOC within 3 days of hardware/products being received. Dealer must complete the Out of Procedure form and pay all associated costs including postage and restocking fee.
You may return most new, unopened other items within 7 days of delivery for a full refund.
You should expect to receive your refund within four weeks of returning your package to TBS Distribution, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.



When you place an order, we can estimate shipping and delivery dates for you based on the availability of your items.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.



New Partner Registration

Our ordering site is restricted for TBSD Partners ONLY, we do not grant access to the general public or non TBSD Partners. Once submitted, our account managers will check your business details and activate your access. You will be notified via email once completed.

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